At Nigeria-Materiels.com, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, you may return eligible products in accordance with this Return Policy.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be unused, in its original packaging, and in the same condition as when you received it.
- The return request must be made within [Insert Number] days of receiving the product.
- A valid proof of purchase (e.g., order number or receipt) must be provided.
2. Non-Returnable Items
The following items are not eligible for return:
- Products that have been used, damaged, or altered after delivery.
- Perishable goods or items with a limited shelf life.
- Custom-made or personalized products.
- Products purchased during clearance sales or marked as “final sale.”
3. Return Process
To initiate a return, follow these steps:
- Contact our customer service team at [Insert Email Address] or [Insert Phone Number] to request a Return Authorization (RA) number.
- Pack the product securely in its original packaging, including all accessories and documentation.
- Include the RA number on the outside of the package.
- Ship the product to the address provided by our customer service team.
4. Refunds
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed within [Insert Number] business days.
- The refund will be issued to the original payment method used for the purchase.
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).
5. Exchanges
If you need to exchange a product for a different size, color, or model, please contact our customer service team. Exchanges are subject to product availability.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
7. Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure your return is received.
8. Contact Us
If you have any questions about our Return Policy, please contact us at:contact@toolzone.diaytar.com